TERMS AND CONDITIONS
All participants MUST sign a waiver of liability before beginning any activities at Wateriders. You must be 18 years or older in order to legally sign. Guests under 18 must have a legal guardian over the age of 18 present to sign the waiver form for them.
There is a 48-hour minimum cancellation policy for full refund of advance bookings. Any cancellation made inside of 48 hours is refundable, but subject to a 15% late cancellation fee. This applies to bookings made within 48 hours of the event, as well.
There is a 24-hour minimum notification policy for rescheduling. Rescheduling inside of 24 hrs is at the discretion of Wateriders. Any bookings originally rescheduled within this window are subject to the 15% late cancellation fee for any subsequent cancellation.
No-shows will not be refunded or rescheduled.
All tours are subject to postponement or cancellation due to weather or low registration. We offer complimentary rescheduling or a refund if your tour is cancelled by us for any reason.
All participants must witness a complete basic paddle lesson and hear a river safety briefing before getting into any boat.
All hourly rentals must pass a competency test in order to be allowed to travel unsupervised on the river. This is both for your own safety as well as the safe passage of all other vessels using the waterway. The passing or failing of this test is subject to the discretion of the instructor or guide present. Hourly rental customers will be given a refund or not be charged in the event that they cannot pass the test. Competent, safe operation of a kayak is of the utmost importance to us, the other boats on the river, and the Chicago Harbor Safety Committee. Kayakers need to be able to stop their boat, turn left and right on command, and execute the basic paddling strokes required for safe operation of the vessel.
We are not responsible for any lost or damaged personal belongings. We will make reasonable efforts to return items left with us (such as IDs). We provide zip-loc bags, but all electronics are brought and used at the customer’s risk. Be careful and thoughtful with your valuables and other items.
We cannot guarantee a double or single kayak. We will try to accommodate preference but you may be assigned a boat based on the needs of the group, capacity, skill level, or availability.
All boats must have at least one person 16 years of age or older. To take a single kayak, you must be 16. In a double, at least one of the participants must be 16.
No alcohol is allowed on the boats. Visibly inebriated people will not be allowed to rent a boat; right to a refund will be rescinded. Please note that any evidence of alcohol in the boat upon your return will incur a $100 surcharge per person on your reservation.
You are not permitted to go through the Chicago Locks during a rental. A $50 surcharge will be incurred for this infraction.
You are not permitted to exit the boat at any point but the EBC dock under the direct supervision of a guide or other employee. This includes, but is not limited to, City Winery or any other riverwalk location, Marina City, other docks, ladders on the wall, construction barges, the banks of the river, etc. Only in circumstances of an emergency are you allowed to get out of the boat elsewhere. Evidence that you violated this rule will incur a $50 surcharge.
Failing to have boats back by closing time will incur a $1/min surcharge.